Market

Insurance

Beyond Core Business: Digital Innovation in the Insurance Market Enhanced by AI and Cybersecurity with GRC

What is your business need today?

We help insurance companies, banks, and financial operators become the driving force behind digital transformation.

We combine and integrate the expertise and solutions of Dedagroup companies operating in  Financial Services, Data, and AI.

Our goal is to support insurance companies, banks, and financial operators in driving digital transformation and to help businesses seize the opportunities of this acceleration.

Our market-leading solutions enable a swift response to evolving needs and operational challenges, while also contributing to the development of new AI-driven business models that comply with emerging ESG regulatory requirements.

Digital Innovation for Insurance, Banks, and Financial Operators

Core Business

Leveraging deep expertise in insurance processes, products, and distribution channels, we guide companies through their digital transformation journey. Our focus is on enabling new business models by combining data intelligence, state-of-the-art technology, and strategic partnerships.

Our offering includes:

  • Designing the evolution of insurance processes within digital transformation initiatives
  • Expertise in leading insurance platforms
  • Assessment and implementation of new management and product pricing platforms
  • Using AI to extract information and insights from multiple sources

We specialize in Business Process Outsourcing and Management, providing advanced digital solutions powered by AI to streamline business processes with a Human-Machine collaboration model.

Our solutions include:

  • Omnichannel Contact Center and Back-Office, supported by dedicated and specialized Teams with integrated front and back-office systems
  • Digital preservation, according to AgID guidelines
  • Physical and digital document archiving
  • Multichannel Digital Mailroom
  • Innovative digital tools to support operations
  • Process experts in underwriting, after-sales, claims, settlements, customer care, and network assistance

We provide optimal application system management through specialized consulting services in IT and insurance such as AMS, projects, and distinctive expertise. Our mission is to reshape the relationship model between business and technological areas by moving from the Waterfall method to the Agile approach, using DevOps methodology.

Our offering includes:

  • Functional system integration for core business and leading market management and pricing products
  • Design and implementation of evolution and/or integration projects within the client's existing IT ecosystem
  • Management and delivery of AMS services
  • Support for transitioning to the DevOps relationship model

AI & Data

We help insurance companies grow their business with our deep knowledge of core processes and top-tier insurance products, supporting their evolution plans with a Digital Transformation perspective.

Our solutions include:

  • Transitioning to a data-driven mindset through data analysis, interpretation, and transformation
  • Advanced Analytics and Business Intelligence to forecast trends and support decision-making phases
  • Virtual Assistance and Conversational Platforms to quickly gain useful and up-to-date information
  • Image Processing and Visual Recognition tools

Our Co-Innovation Lab is a hub for developing software and models focused on data and service interoperability for the local community. We support this lab with research projects that help the development and evolution of our assets.

Our offering is based on:

  • Interoperability platforms and international exchange of best practices for smart city management
  • Advanced Analytics on GPS data collected from public transport vehicles to rationalize infrastructure investments
  • Promoting recycling and reuse of WEEE (Waste Electrical and Electronic Equipment) through reward-based circular economy systems
  • Publishing Open Data and Linked Open Data related to meteorological data domains
  • Sharing Open and Closed Data for energy-related applications, large-scale assessment of building energy needs, BIM, network simulation, ADMS, and remote control systems

GRC

A solution that redefines the concept of "conscious" governance, risk, and compliance aimed at protecting reputation, improving operational performance, and enhancing sustainability.

Our offering, based on conscious and purposeful organization control, focuses on:

  • Supporting (G)overnance in defining and implementing policies, rules, and processes within an organization
  • Facilitating (R)isk Management in identifying, evaluating, and mitigating operational, legal, financial, and reputational risks
  • Enabling (C)ompliance teams to monitor and ensure compliance with regulations, laws, and reference frameworks

We create an ecosystem of HiTech-HiTouch services by turning technologies into strategies and customized IT services for your organization, putting people at the center. IT and Cybersecurity: unity makes strength!

  • We support Cybersecurity activities with expertise in infrastructure and data protection, ensuring data protection at every level
  • We adopt a multicloud philosophy in the client’s best interest, selecting the most appropriate solution for each strategy so as to meet flexibility requirements and avoid vendor lock-in
  • We work at round tables such as Gaia-X and in other initiatives geared toward advancing a free, responsible cloud that protects the ethical and identity value of data

We are specialized advisors in combating terrorism financing, anti-money laundering, Know Your Customer, reputational damage, auditing, and compliance. We provide continuous monitoring of all relationships and parties involved  in contracts to identify potential risks associated with individuals or organizations.

Our offering is based on:

  • Organizational analysis, customer structure, and operational workflow modeling
  • Services supporting onboarding procedures: effective identification and risk profiling
  • Customer Due Diligence (CDD) and verification
  • Certified data collection on Ultimate Beneficial Owners (UBOs), Partners, Managers, and Board Members, separating related parties from individuals or legal entities
  • Services and controls supporting the verification of accounting operations
  • Real-time transaction monitoring