Market

Insurance

Beyond Core Business: Digital Innovation in the Insurance Market Enhanced by AI and Cybersecurity with GRC

What is your business need today?

We support insurance companies, banks, and financial operators in becoming the driving force behind digital transformation.

We combine and integrate the expertise and solutions of Dedagroup companies operating in the fields of Financial Services, Data, and AI.

Our goal is to support insurance companies, banks, and financial operators in driving digital transformation and helping businesses seize the opportunities of this acceleration.

Our market-leading solutions enable a swift response to evolving needs and operational challenges, while also contributing to the development of new AI-driven business models that comply with emerging ESG regulatory requirements.

Digital Innovation for Insurance, Banks, and Financial Operators

Core Business

With deep expertise in insurance processes, products, and distribution channels, we guide companies in their digital transformation journey. Our goal is to enable new business models by leveraging data intelligence, cutting-edge technology, and strategic partnerships.

Our offering includes:

  • Designing the evolution of insurance processes within digital transformation initiatives
  • Expertise in leading insurance platforms
  • Study of the implementation of new platforms for both management and product pricing
  • Use of AI to extract new information and insights from various sources

We specialize in Business Process Outsourcing and Management, providing advanced, AI-powered digital solutions to streamline business processes with a Human-Machine approach.

Our solutions includes:

  • Omnichannel Contact Center and Back Office, supported by dedicated and specialized Teams and by Front Office and Back Office Integration
  • Digital preservation, according to AgID guidelines
  • Physical and digital archiving
  • Digital Mailroom Multichannel 
  • Digital and innovative solutions to support operations
  • Process experts in underwriting, after-sales, claims, settlements, customer care, network assistance

We offer optimal management of application systems through specialized consulting services in IT and insurance, in the form of AMS, projects, and provision of distinctive competencies. Our mission is to transform the relationship model between business and technological areas, moving from the Waterfall method to the Agile approach, using DevOps methodology.

Our offering includes:

  • Functional system integrator for core business and leading market management and pricing products
  • Design and implementation of evolution and/or integration projects within the client's information systems ecosystem
  • Taking charge and delivery of AMS services
  • Support in the transition of the Development-Operations relationship model

AI & Data

We support insurance companies in evolving their business, thanks to our deep knowledge of core processes and leading insurance products in the market, putting our expertise at the service of companies' evolution plans with a Digital Transformation perspective.

Our solutions includes:

  • Evolution towards a data-driven mindset starting from data analysis, understanding, and transformation
  • Advanced Analytics and Business Intelligence to predict future trends and support decision-making phases
  • Virtual Assistance and Conversational Platforms to quickly obtain useful and up-to-date information
  • Image Processing and Visual Recognition to understand and modify images

Our Co-Innovation Lab is a software and model development center for data and service interoperability, aimed at the territory, citizens, and the community. We support this lab with research projects that support the development and evolution of our assets.

Our offering is based on:

  • Interoperability platforms and international exchange of best practices for smart city management
  • Advanced Analytics on data produced by GPS sensors and collected from public transport vehicles to rationalize investments
  • We promote recycling and reuse of WEEE (Waste Electrical and Electronic Equipment) through rewarding techniques to foster the creation of local circular economy systems.
  • Production and sharing of Open Data and Linked Open Data related to meteorological data domains
  • Sharing of Open Data and Closed Data for the development of applications in the energy field, mass assessment of building energy needs, BIM, network simulation, ADMS, and remote control

GRC

The solution capable of redefining the concept of "conscious" management of governance, risk, and compliance, aimed at protecting reputation, improving operational performance, and sustainability.

Our offering is based on conscious and goal-oriented control of the organization aimed at:

  • Supporting Governance in the definition and implementation of policies, rules, and processes within an organization
  • Facilitating Risk Management in identifying, evaluating, and mitigating operational, legal, financial, and reputational risks
  • Enabling Compliance to monitor and ensure compliance with regulations, laws, and reference frameworks

We create an ecosystem of HiTech-HiTouch services, transforming technologies into strategies and customized IT services for your organization, putting people at the center. IT and Cybersecurity: unity is strength!

  • We support Cybersecurity activities with expertise in infrastructure and data protection, ensuring data protection at every level
  • We adopt a multicloud philosophy to work in the complete interest of the client, selecting the most appropriate solution for each strategy, able to meet flexibility requirements and freedom from lock-in
  • We work at institutional tables such as Gaia-X and in the field to advance free, responsible cloud that protects the ethical and identity value of data

We are advisors specialized in combating terrorism financing, anti-money laundering, Know Your Customer, managing reputational damage, auditing, and compliance. We provide continuous monitoring of relationships and all parties related to contracts to identify any risks associated with individuals or organizations.

Our offering is based on:

  • Organizational analysis, customer structure, and operational workflow management model
  • Services supporting onboarding procedures: effective identification of parties and risk profile calculation
  • Adequate customer verification
  • Collection of certified information regarding the Ultimate Beneficial Owner, Partners, Managers, and Board Members, identifying related parties from individuals or legal entities
  • Services and controls to support the verification of accounting operations
  • Real-time transaction monitoring